Returns, Refund and Exchange Policy

  1. Returns Policy

All transactions made on Laboratoryguru.com are final and there will strictly be no returns after all purchases.

It is the customers’ duty to ensure that all products selected are correct before making payment in Laboratory Guru.

  1. Refund Policy

In the event that any products displayed online has been discontinued or no longer available due to unforeseen circumstances, Laboratory Guru reserves the right to cancel the order.

Cancellation of orders are allowed, by either party, if no shipping arrangement has been made.

To request for cancellation of orders, please notify the customer service team at enquiry@laboratoryguru.com.

All cancellation requests will be reviewed and subjected to management approval.

Laboratory Guru will notify customer of the approval or rejection of the refund. Customer refund will be processed and will automatically be applied to the credit card or original method of payment subjected to the payment merchant’s processing time.

Processing time for refund request will take a minimum of 14 working days.

  1. Exchange Policy

If a product is found defective or an incorrect product has been delivered, please notify the customer service team at enquiry@laboratoryguru.com immediately upon receipt of goods.

Please submit photos of defective or incorrect product together with the email subject as “Exchange Request”.

All exchange goods must be sealed and in its original packaging.

All exchange requests are subjected to “Laboratory Guru” Management approval. “Laboratory Guru” reserves the rights to decide on the outcome of all exchange requests. “Laboratory Guru” shall not be liable for any losses, liabilities, costs, damages, charges or expenses as a result. Customer will be informed on the outcome of the request via email notification.

Exchanges can only be made on appointment basis at Laboratory Guru warehouse.

2 Penjuru Place #01-08, 2-8 Penjuru Tech Hub, Singapore 608783

*Walk-ins are strictly not allowed

Please note that strictly No Refunds are allowed after shipment has been processed.

  1. Shipping Policy

Laboratory Guru will not be liable for any misinformation that you provide. Such as delivery address, contact numbers, etc.

All deliveries are not available for restricted areas such as but not limited to e.g . Changi Airport, Cargo Complex, Alps Avenue, PSA Terminal, Army Camps (CMPB, Gombak Base, Airbase, Naval Base, Police HQ, Prison Complex, Police Coast Guard Base, Woodlands & Tuas Checkpoints, Jurong Island) and island areas e.g. Pulau Ubin, Pulau Tekong, Southern Island and Lazarus Island.

The standard order processing lead time is around 4 to 10 business days.
If the product is out of stock, an email will be sent to inform the customer for alternative options (E.G. Refund or back order list).

For self-collection, it will strictly be on appointment basis only.
Email confirmation must be presented for collection of item, no printouts are required.

Laboratory Guru reserves the right, at our sole discretion, to update, change or replace any policies at any point of time.